Frequently Asked Questions

Everything you need to know about shopping with kapok.

What is your shipping policy?

We offer worldwide shipping. Orders are typically processed within 1-2 business days, and delivery times vary from 3 to 7 business days depending on your location.

How can I return an item?

You can return any unworn and unwashed items within 14 days of receipt. Simply contact our support team to initiate a return authorization and receive a shipping label.

Are your products ethically sourced?

At kapok, we prioritize working with brands and artisans who follow sustainable practices and ensure fair labor conditions throughout their supply chains.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.

How do I know which size to choose?

Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Can I track my order?

Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.