Returns & Exchanges

At kapok, we want you to be completely satisfied with your purchase. If your selection isn't quite right, we offer a 14-day return window for all unworn and unwashed items with original tags attached.

Return Process

• 1.
  Initiate Your Request

  Log in to your account or visit our returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the items in their original packaging, ensuring all designer labels and security tags remain intact to qualify for a full refund.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location or schedule a home collection.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund to the original payment method within 5-7 business days.